Questions, answered
Everything you might want to know before and after your first ten minutes.
Everything, answered
Does it hurt? Is it spiky?+
No — the Qi Wellness Mat uses rounded, dome-shaped touch-points, never sharp spikes. The first minute may feel intense as your body adjusts, then settles into a warm, pleasant pressure. Lie on a thin shirt at first if you like, then work up to bare skin.
How long until I feel something?+
Many people notice a warm, relaxed glow in the very first session. For the calming benefits, a simple daily habit of 10–20 minutes tends to work best — gentle and consistent beats occasional and intense.
How do I use it, and for how long?+
Lie, sit or stand on the mat for 10–20 minutes. Try the foot zone in the morning, the spine zone after moving, and the ∞ zone before bed. Start with 10 minutes and build up.
Who should not use it?+
If you're pregnant, have a bleeding or clotting condition, a circulatory or heart condition, or any skin issue in the contact area, please check with your doctor before use. This mat is for everyday wellness and relaxation — it isn't a medical device or a treatment.
Is it safe every day?+
Yes — a short daily ritual is exactly how it's meant to fit into your life. Keep sessions to 10–20 minutes, listen to your body, and take a rest day whenever you need one.
Which color should I choose?+
Space Gray, Light Coffee and Light Blue are identical in feel — choose the calm tone you'd most like to leave out at home.
How big is it? Will it store easily?+
It's a full-body 160 × 60 cm, just 5 mm thin and about 2.8 kg. It rolls up loosely to store in a cupboard or take when you travel.
How do I clean it?+
Wipe it with a soft, damp cloth and let it air dry. Use a little mild soap for marks, then wipe off. Keep it out of long, direct sun and never machine wash.
Where do you ship, and how long does it take?+
We ship worldwide from Hong Kong. Orders typically arrive within 7–14 business days, depending on your location and local customs. You'll get a tracking number by email once it's on its way.
What if it's not right for me?+
We're here to help. Please see our Refund Policy for return windows and conditions, and reach out with your order number so we can sort it quickly.
What makes QILATES different?+
We combine meridian therapy, reflexology and Pilates alignment into one zoned mat, backed by a real 4-week user trial — Qigong's flow meets Pilates' precision.
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