Shipping & after-sales
From our hands to your door. Everything about delivery, tracking and taking care of your order.
Worldwide, from Hong Kong.
We ship everywhere, with all prices in USD. You'll get a confirmation email — and a tracking number — as soon as your order is on its way.
- Delivery: 7–14 business days
- Tracking by email once shipped
- Duties/customs vary by country
We want you to love it.
If something isn't right, we're here to help. Have your order number ready — it helps us sort things faster.
- See our Refund Policy for windows & conditions
- See our Shipping Policy for full terms
- Message us any time for a hand
Common questions
How long will delivery take?+
Typically 7–14 business days, depending on your location and local customs processing.
How do I track my order?+
We email a tracking number as soon as your parcel ships. If it hasn't arrived in a few days, reach out and we'll look into it.
Do I pay customs or duties?+
Any import duties or taxes are set by your country and aren't included at checkout. They're the responsibility of the recipient.
How do returns work?+
Please review our Refund Policy, then contact us with your order number to start a return or exchange.